Appointments
This page has a range of information to help you prior to making an appointment with us.
Clinic Hours
MON – FRI 8:30AM – 5:30PM
SATURDAY 8:30AM – 12:00PM
New Patients
Download and complete the New Patient Registration form below to save time when you arrive.
Booking Consultations
- Consultations are booked at 15 minute intervals.
- 30 minute consultations are required for a full check-up, counselling, a procedure or multiple problems. Please let staff know if you require a longer appointment.
- Patients are encouraged to advise staff if a translating service will be required.
- Patients are encouraged to request their preferred GP.
- Please let the receptionist know if your appointment is for an urgent matter.
- Walk in appointments are NOT encouraged.
Cancellations
Maximum notice of cancellations allows us to allocate the time to someone else. Cancellation fees may be charged if inadequate notice of a cancellation is given.
Recalls
Belair Medical recalls patients for a variety of conditions including cervical screening, chronic conditions, and preventive health checks.
Information regarding cervical screening tests, mammograms and childhood immunisations are recorded on a state register that also sends appropriate recalls.
Home Visits
Our doctors regularly visit Kalyra Aged Care Facility for low and high care patients.
While we encourage patients to visit the surgery for medical care, home visits can be made if necessary.
Prescriptions
Patients are required to make an appointment for repeat prescriptions.
Test Results
Patients are required to make an appointment to discuss results of tests.
Referrals
Patients are required to make an appointment for medical specialist or allied health care referrals.
Doctors generally recommend specialists with whom they are most familiar, but are happy to refer to your nominated specialist.
Fees
- Patients are expected to pay on the day. Through our Tyro machine medicare rebates can usually be refunded to your account at the time of payment.
- Fees are based on the duration and complexity of the consultation.
- Consultations for children under 13 are bulk-billed on weekdays.
- Consultations for Commonwealth Pension & Health care card holders attract a reduced gap.
- Saturday morning appointments will incur an additional surcharge above our usual fee.
- Contact the surgery for more details on the fee schedule, or see our common fee schedule below (effective 1 July 2024):
| Consult (level) | Private Fee | Concessional Fee | Children <13 years | Medicare Rebate |
|---|---|---|---|---|
| Standard <20 mins | $105.85 (Gap $63.00) | $75.85 (Gap $33.00) | Bulk billed | $42.85 |
| Long 20-40 mins | $174.90 (Gap $92.00) | $115.90 (Gap $33.00) | Bulk billed | $82.90 |
| Prolonged >40 mins | $237.15 (Gap $115.00) | $155.15 (Gap $33.00) | Bulk billed | $122.15 |
| Saturdays | $22 surcharge on above fees | $16 surcharge on above fees (total gap $49.00) | No bulk billing – $16 surcharge on concessional fees (total gap $49.00) | As above |
Phone and email communication
Phone Contact
Your doctor may be contacted by phone during normal opening hours. The Receptionist will take your initial call, ascertain some detail and relay your request to the doctor. If appropriate, the doctor may return your call, or ask the Receptionist to relay a message, or recommend you make an appointment.
Email communication
To maintain patient privacy and confidentiality and to prevent delays in responding, we do not accept or return email messages.
After Hours Care
If an emergency Dial 000 or go to your nearest public hospital.
A phone call to Belair Medical after hours will give you a recorded message with phone numbers for our after hours locum service.
Alternatively, for after hours care see below:
- National Home Doctor Service on 13 74 25 (for a home visit)
- MedVisit Home Doctor Service on 1300 373 347 (for a home visit)
